Below we answer most frequently asked questions from our users to help you navigate our site and explain our process in getting you the best deals in the marketplace.
Yes at the very least we offer next day delivery but where we can we look for same day delivery as an option if the person ordering is on site and can accept delivery.
We ask in our terms that the the person that is ordering the items is on site for the delivery of the item or the designated name of the person that will be on site is written in the delivery details section.
All order are fulfilled by our merchants who have accessibility plant and specialised equipment in order to fulfil deliveries of large item’s or just in time delivery’s we may use a third party courier.
Yes returns are accepted and will need to be sent back to the merchant which supplied the product in question.Details can be found of who supplied your product via the delivery note
Yes, just tell us your items you wish to order and the Trade hub direct team will start procuring your items for your whole project way ahead of time allowing you to factor the cost into your quote. You then have time to make alterations to your final order and have everything there when you need it
We have partnerships with trade retailers all across the uk, we do not add extra onto the RRP the price you see on our site is the price that you will get from that selected branch .
Yes we provide a 14 day returns policy on all items excluding any opened packaged products , bags of materials i.e, cement , filler, fibre glass, open-end or used tools or equipment returns will be made to the deliverer’s branch their discretion over rules Trade hub direct for any queries please call our office on 08002335911
In the rare event you find that your order does not contain everything that you originally ordered call free on 08002335911 and a member of our team can sort all queries out promptly.